5 reasons your business needs a phone system
Phones should not be the cause for chaos in your business. A missed call can cost you time and money.
At ShadowSafe, we encourage businesses with two or more employees to set up and use a cloud-based phone system.
A good phone system should be easy to use and scale with your business, even as you move office or work remotely.
Here are 5 reasons your business needs a phone system:
Stop missing customers
Is your business missing calls? Do you have busy periods in your business where it feels impossible to keep up with the phone lines?
A business phone system allows you to instantly add additional phone lines, create call queues and automatic call-backs. This takes the pressure off your front-line staff and ensures you don’t miss out on new business. If a voicemail is collected, you can easily hold it in an email and delegate it to your team.
Auto direct calls to the right people
“Sorry, I need to transfer you to a different department” Nobody loves hearing this after you’ve explained your story.
A digital assistant will help you direct calls to the right people as soon as your customers pick up the phone. This helps your team be more productive and eliminate phone juggling, which nobody likes.
Automate return calls
In the event a call has been missed, you team can re-answer the call if the customer selects a call-back option. No-one likes to wait on hold, so an automatic call back service is highly desirable.
There’s no need to ‘take a message’, scribble down phone numbers on tiny pieces of paper (and then forget to call back). A phone system is the new standard to return calls, win more business and create happy callers.
Manage your after-hours
If you run an on-call business, you can qualify calls through a menu system before the phone rings to your after-hours support personnel. This ensures your people aren’t being disturbed for non-urgent issues.
An after-hours system acts like a digital assistant, qualifying your customers and handling any request, night and day.
Make calls anywhere in the world
Shadowsafe’s business phone systems are powered by the cloud. What does this mean? You don’t have to rely on manual phone lines in the ground, which can falter, be ripped up or damaged by local construction (or the nbn guys).
You can hold a local phone number and move office premises easily, just plug in and go. All you need is an internet connection. This includes the ability to direct calls to your mobile — anywhere in the world.
Bonus: Save money on call costs.
Are you buying a mobile phone plan for each your staff? You’re paying a retail premium per mobile plan.
The smarter way to pay and manage mobile plans is to centralise your call costs to a business phone system plan. This enables you to allocate call time and data to each phone, saving money across your company as it grows.
How to implement a phone system
Do you find yourself constantly chasing call-backs?
Are you buying mobiles for your whole team?
Not having a phone system might already be costing you a great deal.
A ShadowSafe cloud phone system is affordable, starting at $99 per month.
If you have employees and rely on phone calls to drive business, a phone system will make you more money each month.
Businesses with a phone system experience healthy growth and profit because they aren’t wasting time missing and managing calls.
Book a free consultation with James and the ShadowSafe team today.
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