Support Hub
ShadowSafe
✈️ Travelling overseas? Let us know here
General Support
Use this to submit a ticket for support.
Request Hardware
Request a quote for hardware and software.
Staff Onboarding
Use this form to add a team member.
Staff Offboarding
Use this form to remove a team member.
Give Feedback
Give feedback about your experience with us.
Share a Win
Use this form to share with us your success! 🎉
Remote Connect
Is a ShadowSafe team member requesting access to your computer? Once you’ve verified their identity, click here to start Screen Connect.
FAQs
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We endeavour to respond to your support ticket within 1 business day.
If your support need is urgent, call us on 07 3185 1777.
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You can reach our billing team at accounts@shadowsafe.com.au
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Yes, please inform us here if you are travelling overseas so that we can configure your Microsoft account location-based access policy.