Support Hub

ShadowSafe

General Support

Use this to submit a ticket for support.

New Ticket

Request Hardware

Request a quote for hardware and software.

Hardware Request

Staff Onboarding

Use this form to add a team member.

Add User

Staff Offboarding

Use this form to remove a team member.

Remove User

Give Feedback

Give feedback about your experience with us.

Private Feedback

Share a Win

Use this form to share with us your success! 🎉

Share a Win

Remote Connect

Is a ShadowSafe team member requesting access to your computer? Once you’ve verified their identity, click here to start Screen Connect.

Launch Screen Connect

FAQs

  • We endeavour to respond to your support ticket within 1 business day.

    If your support need is urgent, call us on 07 3185 1777.

  • You can reach our billing team at accounts@shadowsafe.com.au