About ShadowSafe

Our mission, values and team.

At ShadowSafe, we’re on a mission to

Bring world-class IT solutions to businesses so that they can grow with confidence.

We do this through our Cyber Security and IT Services alongside our expert support team.

Founded in 2012

Based in Brisbane

20+ years experience

We take the stress out of technology

We’re committed to help taking the stress out of technology, so that you can grow your business with confidence.

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Our Team

James Bartrop

James is the founder and director of ShadowSafe, located in Brisbane Australia. For over 20 years, James has been helping businesses use technology strategically to grow.
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Katie Hokin

Katie is an highly experienced administrative and operations leader who ensures the ShadowSafe team is working together efficiently. Katie lives and works in Sydney.

Carlos Pataquiva

Carlos has over 15 years experience in business IT systems and management. Born and raised in South America, Carlos now lives in Brisbane with his growing family.

Ryan Neave

With over 15 years experience, Ryan manages the service delivery of the ShadowSafe support team.

Leo Zheng

Leo is an IT specialist based in Brisbane. He's passionate about helping businesses improve their cyber security resilience.

Jay Trinca

Jay has recently joined our technical support team in Brisbane. Jay brings a unique perspective to our cyber initiatives with his extensive background in security and emergency services, specialising in risk and crisis management.

David Grant

David has recently joined our Brisbane team as Technical Manager. With over 16 years experience, David is committed to delivering the best outcomes for clients as a team.